Ombud

What the reviewer liked

With Ombud’s browser assistant, our sales and solutions teams can access the bid library directly from an on-page chat on any web page. It takes just one click to ask a question and one more to insert the answer. That simplicity drives adoption, as does the assistant’s grasp of context and the confidence it gives users in the results. This is where the “Ombuddy” really shines - along with the control I have when configuring it. As the sole proposal professional at a scale-up tech company, I needed a platform I could set up quickly, manage content easily, and use to collaborate with colleagues outside the proposal function without needing to upskill them. Ombud fits this distributed model perfectly, letting me wear the many hats of a full proposal service, supported by technology that is evolving so quickly that the value I deliver to the business improves every month. The early stages of the RFP execution are now so fast - I can deliver a same-day 1st draft, which has transformed the proposal workflow. As Donald Norman would say, if it needs instructions, it hasn’t been designed right. Ombud is very easy to pick up, yet incredibly powerful. The customer success and implementation support we’ve had have been second to none - helping me get the very best out of the system in true partnership, tailored to our business and needs. The result is an effortless, valuable experience for the full spectrum of our end users.

What the reviewer thought could be improved

I'm looking forward to a new feature that will allow me to add directable multi-hop reasoning, giving a richer sense of the 'human touch' to the generated responses. Other key areas that were part of my initial vendor evaluation criteria (such as RFP evaluation / shredding) can be well served by other free tools (as blogged about in Stargazy) and don't necessarily need to be native to the execution tool.